Frequently Asked Questions.                        

  1. How do I find bus stop information?
  2. I'm moving within the town.  What school and bus stop will my child use?
  3. The site won't recognize my address.  What should I do?
  4. The site gave me a bus stop but no bus number or time.  What's up?
  5. I can't get your site to work right.  Who do I call for bus information?
  6. I don't like the bus stop or time.  How can I change it?
  7. Can I get a bus stop and time for the late or sports bus?
  8. My child lost something on the bus.  How can I get it?
  9. Can my child eat or drink or play music on the bus?
  10. My child has allergies.  How can I protect him/her while on the bus?
  11. My child has special needs.  What do I do about school transportation?
  12. Can my child bring a science project, instrument or other large project onto the bus?
  13. Can I, as a parent, ride the bus with my child?
  14. My child is being bullied while on the bus or at the bus stop.  What do I do?
  15. A convicted child predator lives at or near the bus stop.  How can I get the stop moved?
  16. Who is my child's bus driver and how do I know I can trust the driver with my child?
  17. My child is a school choice.  What is the bus stop information.
  18. Where can I file a complaint?

 Home Page


1. How do I find bus stop information?

Go to the home page and click on the "Bus Stop Info" button.  Enter the username and password, guest and guest, and enter.  Enter your street address and grade and click on "Find".  Your bus info will appear. 

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2.  I'm moving within the town.  What school and bus stop will my child use?

Follow the steps in question 1 above. 

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3.  The site won't recognize my address.  What should I do?

Make sure you spelled your address correctly.  Try abbreviating your Road, Street, Path to RD, ST, PA.  If your street is something like LAKEWOOD, split the street into LAKE and WOOD.  Use RT 28, RT 6A, RT 134, no matter what the local name for the road is.  If you still have no luck getting bus info, call or email us. 

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4.  The site gave me a bus stop but no bus number or time.  What's up?

Without getting into technical details, the stop location has been deactivated because it is not being used. 

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5.  I can't get your site to work right.  Who do I call for bus information?

Just give us a call or email us.  We will find the information for you.

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6.  I don't like the bus stop or time.  How can I change it?

Call or send us an email.  Include the student's name, address, school, grade, and a phone number where we can contact you.  We will evaluate your request, make a decision, and call or email you.  If you like the decision - great !!  If you don't like our decision, and your child will attend school in Dennis-Yarmouth, call the principal of the school and/or the Director of Fiscal Affairs at the school's Central Office.  There are additional levels of appeal after you talk to the Director of Fiscal Affairs.  If your child will attend school in Nauset, call the principal and/or the school department Business Manager.  If your child will attend school in Chatham, call the principal and/or the Superintendent of Schools. 

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7.  Can I get a bus stop and time for the late or sports bus?

Sorry - no.  Go back to the Home Page and click on "Late Buses".

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8.  My child lost something on the bus.  How can I get it?

The driver checks the bus at the end of each set of routes.  If something is found, the driver will usually keep it in the bus for a day or two.  If no one claims it, or it is a valuable item, the driver brings the item to the bus office.  One week after the end of the school year, we give all unclaimed items to a charity.  Sometimes a friend on the bus will take a lost item with the intent on giving it back to the person who lost it.  Equally often, a student will turn a lost item into the school office.  Please don't send on the bus an item of monetary or sentimental value. 

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9.  Can my child eat or drink or play music on the bus?

No to the eating and drinking.  An innocent candy bar with nuts may be a life-threatening item to another student on the bus.  You can play music on the bus as long as you are listening to it through your own personal headphones.  Be sure to check with the school about music playing as some schools will not allow them to be brought into the school.

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10.  My child has allergies.  How can I protect him/her while on the bus?

By all means talk to the driver if you think he/she should know.  If the child has a life-threatening allergy, then your first step is with the school and the school nurse.  Our drivers have some limited first aid training but are not trained for epi-pens and the like.  All drivers do have access to a business radio within the bus with which they can call the bus office.  The bus office can call emergency personnel if needed.

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11.  My child has special needs.  What do I do about school transportation?

If you think your child needs special transportation, get with your school as soon as possible so that the requirement can be entered into a child's IEP.  As a parent, even after this, we recommend calling the bus office and discuss what is needed.  We have special buses with wheelchair lifts, restraint systems, and aides.  We cannot put a child on the special needs bus without your school's special needs director contacting us nor will we use any restraint system other than a seat belt unless it is included in the IEP.  We can also mainstream students onto regular buses with some special assistance.

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12.  Can my child bring a science project, instrument or other large project onto the bus?

Yes and No.  If the project contains a prohibited item or could jeopardize the safety of the other riders or the bus, then no.  By State and Federal law, nothing can be in the bus aisle nor can anything obstruct the emergency exits, including the rear emergency exit door.  We tell our drivers that if the project can sit safely on the child's lap, then it is OK to bring it on the bus, otherwise Mon and Dad, please drive your student and his/her project to the school.

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13.  Can I, as a parent, ride the bus with my child?

Unfortunately, no.  Our contracts with all the school systems we serve specifically prohibit anyone not approved by the Superintendent of Schools to ride on the bus.

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14.  My child is being bullied while on the bus or at the bus stop.  What do I do?

Talk to the driver.  They know best what is happening on the bus.  At the bus stop, the bus company has no jurisdiction although drivers are aware of any activity in or near the bus stop.  We will do the best we can you help resolve the situation, however, the parents and the school will need to be involved. 

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15.  A convicted child predator lives at or near the bus stop.  How can I get the stop moved?

If it is at all possible, we will move the bus stop to a relatively safer location, however, no change is as good as having the parent at the bus stop with their children.  One of the drawbacks of moving a stop is that each child will need to be prepared to possibly walk a little farther between house and stop.

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16.  Who is my child's bus driver and how do I know I can trust the driver with my child?

Please call or email us if you have any questions about a driver.  You should know that every applicant to become a bus driver or bus aide has a detailed background check done on them.  This check includes criminal, motor vehicle records, and predator registry check, if available.  Before licensing, every applicant has a CORI check done on them by the state.  Each year thereafter, on license renewal, another state CORI check is done.  A list of drivers and aides is provided each year for school department approval.  Some towns do another CORI check on each driver and aide.  Each year, we do a complete motor vehicle records check on each driver.  All drivers and aides are subject to random drug and alcohol screening.  A complete physical exam is required each year for those under age 70 and every 6 months for those over 70.  Finally, all drivers are subject to random state and local police surveillance.  Our goal is the safe transportation of your child to and from school.

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17.  My child is a school choice.  What is the bus stop information?

The Superintendent must approve any transportation involving our buses and a school choice child.  For Chatham, school choice children have been specifically banned from the bus by the Superintendent.  We cannot pick up nor drop off a child outside the school district boundaries (there may be a SPED exception).

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18.  Where can I file a complaint?

Your child's bus driver is your first stop for minor complaints.  If the complaint involves the driver, or is more than minor, call or email us.  If our resolution to the complaint does not satisfy you, your next step is the school principal or the school department.  Sometimes a face-to-face meeting between school administrators, bus company staff, the driver, and the parents is the best way to solve a problem.  If you call us, please remember that we want to resolve your complaint as much as you.  The best way to do that is to listen and have respect for each other's position on the problem.  Foul language and threats will result in the termination of the phone call without a resolution to your complaint.

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First Student - Dennisport + Nauset.
Copyright 2003  First Student Dennisport. All rights reserved.
Revised: 11/06/09.